bluegr Hotels & Resorts: Habits of Excellence

Recognised by EFQM 5 Star

For bluegr Hotels & Resorts excellence isn’t just an abstract notion; it is a philosophy woven into the fabric of our everyday operations. When we embarked on the EFQM journey for the first time a few years ago, the challenge to constantly improve was not merely a task but an opportunity to redefine what it means to set the standard in Hospitality.

The long-lasting legacy of our historic hotels underscores the importance of preserving and protecting tradition and authenticity while embracing innovation. In a landscape marked by fierce competition and persistent challenges we recognized early on the need to stay ahead of the curve all the while finding sustainable solutions in our everyday operations that would ensure our continued success.

Implementing the EFQM model enabled us to meticulously record, monitor and refine our processes, measure our performance through key performance indicators and self-assessment. Simply put, we discovered our internal mechanism of Excellence which mainly entails a cycle of continuous improvement across all our activities fostering and facilitating a culture of betterment and growth.

For bluegr, one of the most important success indicators is the happiness of our people, serving as the cornerstone of our commitment to excellence. Excellence is expressed daily through actions, and it is the joy reflected in our people’s work, the satisfaction they derive from exceeding expectations, and the sense of fulfillment they experience in contributing to our shared mission and vision that makes the journey worthwhile. Through their habits of excellence, our employees add value to the guest experience, providing exceptional service, elevating our brand, and setting us apart in the competitive hospitality landscape.